A while back I wrote my thoughts on the GX85. Unfortunately, since the last time I posted something on the GX85 it started having an issue where it’s stuck in some kind of startup loop requiring me to shut it down and then turn it back on (Error code: 1D10T). After some deliberation, I’ve decided to send it in for repair; this post will help chronicle the process. Spoiler alert: It’s annoying to say the least.
I’ve done some research on this issue and though nothing comes up specifically for the GX85, other cameras (mainly Panasonic’s line of superzoom point-and-shoot cameras) have had these issues. From what I’ve been able to dig up there’s a two-button combination that should bring the camera into a kind of maintenance mode but from there it gets murky. Rather than risk bricking my camera, I decided to send back to Panasonic for repair.
First, I strongly recommend that you register all your products (especially the pricier ones) with the manufacturer. Having all your info in before something goes wrong will help. Especially when you get to questions like “date of purchase.” In the event that this information isn’t readily available you can guesstimate when it was purchased but without proof of purchase your warranty may not be honored. This goes for every manufacturere and not exclusive to Panasonic.
I started the repair request process on my iPad fully aware that an iPad is not a full laptop but I had hoped that there would be a way to go back into an existing request after saving or entering the necessary information. I learned the hard way that this was not the case and all the information I had previously entered ended up on Panasonic servers with no way for me to update any of the previously entered data or to reprint a confirmation page (which is required when sending back the product). After getting some direction via their live chat option (two days later mind you), I had to go back and start a second repair request to make sure I print out a copy of the confirmation page.
Panasonic, please accept the following bit of constructive criticism: If a copy of the confirmation page is a requirement for any service order, make it available either by logging into your account or automatically sending it to the email you requested in the service order ticket. This should not be aside that a customer has to figure out or wait for regular working hours to have a rep explain this. Yes, I accept responsibility for not printing my confirmation the first go-round but sending an email should be standard. The package will be on its way to Panasonic tomorrow morning, hopefully this will be the only hiccup in getting my camera working again.